Time and Space Intensive Driving Schools - Terms and Conditions

General; 48 hours notice of re-arrangement or cancellation is required to avoid loss of fee.

The contract of driving lessons is between the student and the instructor who is a self-employed independent instructor working with the Company on an agency basis. Any dispute, claim or discussion should therefore be taken up with the instructor and not with Time and Space Driving Schools. The company cannot be held liable for any compensation claim from either instructor or student, nor can it be held responsible for any traffic law violation on the part of either instructor or the student. In the unlikely event of an instructor being deemed unsatisfactory, an alternative will always be offered by the company. Should this be refused the minimum deposit for an intensive course will be retained. Additional money paid by way of an intensive course balance or an advance block booking payment for weekly lessons will be returned at the discretion of the instructor (less any work already done and an administration fee).

Time and Space Driving Schools cannot be held responsible for the loss of test fee due to bad weather, illness of the examiner or failure of the instructor to provide a roadworthy vehicle. Following the driving test, the instructor will drive the student back from the test centre whether or not the student has passed.

Intensive courses must start within 6 months of payment of the deposit. If a deposit is taken for an intensive course the balance of the total fee will be paid on commencement of the course, although for experienced learners who may not need 20 hours, the payment may be made on a pay as you go basis. This will be at a reduced rate any overpayment at the end of the course being made by the company directly from the original deposit. The deposit is not refundable but may be held for 6 months from the time of booking if the course is not taken up immediately.

The company cannot guarantee that test standard will be achieved by the end of 20 hours and this is especially the case for a beginner. Fees for additional training following an intensive course are subject to the instructor’s discretion but may be charged at the same rate as the course and this also applies to training and the duration of the test on test day. The deposit secures a contract between pupil and instructor that a 20 hour intensive course will take place usually over one or two weeks. In exceptional circumstances this may be extended to no more than three weeks by mutual agreement. Should the client decide not to complete the intensive course, any refund for hours not completed will be made at the instructor’s discretion. The deposit remains non-refundable. Should an intensive course not be taken up immediately, either at the wish of the customer or following the advice of the instructor, lessons discontinued and/or contact lost for more than 6 months; the intensive course deposit will be lost. In addition The Company reserve the right to cancel the driving test and the fee will be retained by the company against another driving test which will be booked within six months after which time the driving test fee will be lost. Experienced learners may require less than 20 hours by the time the test is taken, thus part payment may be made at the pro-rata rate or a refund given by mutual agreement but also see above. The client will pay for any further driving tests if necessary. In the event of a price rise, the fee at the time the booking deposit is paid will apply provided the course is taken within 2 months. Therefore if a fee is advertised and advised then changed prior to the deposit payment, or if the course is left longer than 2 months, the new fee will apply. The balance of the fee must be paid to the instructor at the start of the intensive course, however a part balance may be accepted at the discretion of the instructor in the case of an experienced learner. The test fee includes a payment for a standard practical test fee (presently 62 GBP, 2010). Saturday tests and early morning or evening tests carry a premium of 13GBP which will be added to the agreed fee.

Trial and assessment lessons

If a booking is made for a trial lesson prior to an intensive course and, as a result, the customer requests a different instructor. Time and Space Driving Schools cannot guarantee to honour the hours originally requested by the customer.

 
Assessment lessons to determine hours of training required will only be offered to customers with a recent test fail i.e within the last six months. Experienced learners will book for the twenty hours training plus test two hours but will only expect to pay for those hours that have been completed.

 
If contacted with short notice, or called from certain locations, we will provide an instructor from an associate company.

For weekly training, the instructor is a highly trained professional and will advise the student as to when they should apply for the driving test and also for intensive courses in the interest of road safety, the instructor’s vehicle may be withdrawn from the test if, at the discretion of the instructor, the student is considered unsafe, sufficient hours have not been completed or a recommended number of hours is refused. The company may cancel the test should this be booked on the condition of a number of recommended hours which is then refused. The instructor’s vehicle is available for the driving test only at the discretion of the instructor and subject to regular lessons being maintained.

The Money Back offer will apply only to intensive courses and for new customers from 10th May 2010. The practical test will have been booked and at least four hours training carried out to allow for the opportunity to request a different instructor. Claims must be received before the exam. The offer will be unavailable should the instructor be provided by an associate company (also see above). The practical test booking will be cancelled to allow for full return of payment. Should the cancellation date be outside of the time limit for return of payment, ‘money back’ will exclude the practical test fee. Only money paid out to the company and to the instructor may be refunded. Claims will only be considered on receipt of a claims questionnaire which may be applied for by contacting the office.

The company reserves the right to amend these terms and conditions at any time and an updated version will be maintained on the company web site.

Time and Space Driving Schools Limited, Registered in England and Wales - 6804245.